BrandOS Terms of Service

Effective 13 August 2026

The Thai version is above and governs where the two versions diverge.

1. The agreement, and who may use BrandOS

These Terms govern access to and use of BrandOS, provided by Simplisis Co., Ltd. (“Simplisis”) to business organisations (each a “Customer”) and their authorised users. BrandOS is a business-to-business service: access is by invitation only, there is no public self-serve signup, and it is not offered to consumers.

By accepting these Terms in the product you agree to them personally as a user; where you act for an organisation, you confirm you are authorised to bind it, and these Terms then also bind that Customer. Acceptance is recorded in the product with the document version, a timestamp, and request details (see the Privacy Policy).

2. The service

BrandOS is an agency-operated brand workspace: chat answers grounded in a Customer’s approved brand knowledge, a design studio with motion and media export, a brand library, and an optional LINE channel. Simplisis staff (operators) administer and support workspaces across customer organisations as part of the service — this operator access is described in the Privacy Policy.

Access levels: Preview access is a limited evaluation grant, provided free of charge, “as is”, and may be changed or withdrawn at any time. Premium (concierge) access is provided under a separate written order or commercial agreement, which prevails over these Terms where they conflict. Features may be added, changed, or discontinued as the product evolves.

3. Accounts and security

You must keep your credentials confidential, and the Customer is responsible for all activity under its users’ accounts, including users it invites. Invitation links are personal and expire; do not forward them beyond the intended recipient.

Notify us promptly at thoetphong@simplisisdesign.com of any suspected unauthorised access or security issue.

4. Customer content: ownership and our licence

As between the parties, the Customer owns its brand data, knowledge, assets, uploads, and the designs its users create in BrandOS (“Customer Content”). Nothing in these Terms transfers ownership of Customer Content to Simplisis.

The Customer grants Simplisis a limited, worldwide, non-exclusive licence to host, store, reproduce, process, transmit, and display Customer Content solely to provide, secure, support, and improve the service for the Customer — including sending it to the sub-processors listed in the Privacy Policy (for example, to the AI model provider to generate answers).

We do not sell Customer Content. Our current AI model provider does not use content sent through its API to train its models (per its API terms as checked on 2026-08-10); voice features are processed by the voice provider under its own terms, as set out in the Privacy Policy section 6.

5. Uploads, third-party assets, and fonts

The Customer warrants that everything it or its users upload — brand assets, documents, images, audio, video, fonts, and any personal data contained in them — is content it owns or is licensed to use for this purpose, and that its use in BrandOS does not infringe any third party’s rights or any law.

Fonts: some typefaces require a paid licence. BrandOS renders a brand’s retail typeface only where a licence permitting web rendering is recorded; recording accurate licence information for the Customer’s fonts, and holding the licences themselves, is the Customer’s responsibility.

If we receive a credible claim that Customer Content infringes rights or violates law, we may remove or disable the specific content while the claim is resolved, and will inform the Customer.

6. AI-generated output

BrandOS generates answers, designs, and media with AI. AI output can be wrong, incomplete, out of date, or unsuitable for a given use, even when grounded in the Customer’s brand knowledge, and it is provided as a working draft — not as professional, legal, or factual advice.

The Customer is solely responsible for reviewing, editing, and approving AI output before relying on it or publishing it, including its factual accuracy, legal compliance (for example advertising and consumer-protection rules), brand safety, and non-infringement of third-party rights. Simplisis warrants neither the accuracy of AI output nor its fitness for any particular purpose.

AI output may be similar to output generated for others; to the extent permitted, Simplisis assigns to the Customer any interest it has in output generated for the Customer, subject to the underlying model providers’ terms.

7. Acceptable use

You must not: (a) upload or generate content that is unlawful, infringing, defamatory, or harmful; (b) upload personal data you have no lawful basis to process, or any special-category data; (c) use another organisation’s brand or assets without authority, or attempt to access another tenant’s data; (d) probe, breach, or overload the service, circumvent rate limits or access controls, or introduce malicious code; (e) reverse-engineer, scrape, resell, or provide the service to third parties outside your organisation; or (f) use the service to mislead — for example generating content that impersonates another business.

We may suspend access that we reasonably believe violates this section (section 16).

8. Personal data

Each party will comply with the PDPA in its role. For personal data inside the Customer’s workspace, the Customer is the data controller and instructs Simplisis, as processor, to process it to provide the service as described in the Privacy Policy; the parties may additionally execute a separate data-processing agreement, which then prevails for that data.

The Customer is responsible for having a lawful basis for the personal data its users put into the workspace and for answering its own data subjects; Simplisis will route and assist as described in the Privacy Policy.

9. Platform ownership and feedback

Simplisis and its licensors own the BrandOS software, interfaces, templates, and underlying technology. No rights are granted except the limited right to use the service under these Terms.

If you send feedback, ideas, or bug reports, Simplisis may use them to operate and improve the service without restriction or obligation; the contents of bug reports are handled as described in the Privacy Policy.

10. Third-party services

The service depends on third-party providers (hosting, database, AI models, voice, messaging) listed in the Privacy Policy. Their availability and terms are outside our control; where a Customer connects its own third-party account (for example a LINE channel), the Customer’s agreement with that provider governs that channel and the Customer is responsible for having the right to connect it.

11. Fees

Preview access is currently free and creates no purchase obligation. Premium access is billed under the applicable order or commercial agreement, which states the fees, taxes (including VAT), invoicing, and payment terms. No payment details are collected inside the product today.

12. Availability and support

We aim to keep the service available and to fix problems quickly, but the service is provided without an uptime guarantee or service-level agreement, and maintenance or provider outages may interrupt it. Support is provided on a reasonable-efforts basis through our direct channels with the Customer.

13. Disclaimer of warranties

Except as expressly stated in these Terms or a Premium order, the service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Preview features are explicitly experimental. Nothing in this section excludes warranties or liabilities that cannot be excluded under Thai law.

14. Limitation of liability

To the maximum extent permitted by law: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data; and Simplisis’s total aggregate liability arising out of or relating to the service is capped at the greater of (a) the fees paid by the Customer to Simplisis for the service in the 12 months preceding the event giving rise to the claim, or (b) THB 5,000. For Preview (no-fee) access, cap (b) applies.

These limits do not apply to liability that cannot be limited under Thai law, including liability for wilful misconduct or gross negligence.

15. Indemnity

The Customer will defend and indemnify Simplisis against third-party claims, and resulting damages and reasonable costs, arising from Customer Content, from the Customer’s breach of section 5 or 7, or from the Customer’s publication or use of AI output in breach of section 6.

16. Suspension, termination, and your data on exit

Either party may terminate for the other’s material breach not cured within 30 days of notice. We may suspend or terminate access immediately where necessary for security, legal compliance, or serious breach (including section 7), and may withdraw Preview access at any time.

The Customer may stop using the service at any time, and users may request account deletion as described in the Privacy Policy.

On termination of a Customer’s access: on written request made within 30 days, we will provide the Customer’s Content in a reasonable export form (this is currently a staff-assisted process, not a self-serve download); after that window we will delete Customer Content from the live systems, subject to the retention obligations and residual records described in the Privacy Policy, with provider backups cycling out on their own schedules.

17. Changes to these Terms

We may update these Terms. For material changes we publish a new version with a new effective date, and the product requires users to accept the new version before continued use; the Customer’s continued subscription after notice constitutes the Customer’s acceptance. The changelog (section 20) records what changed.

18. Governing law and jurisdiction

These Terms are governed by the laws of Thailand, and the courts of Thailand have exclusive jurisdiction, without prejudice to mandatory rights a party has under applicable law.

19. Language and contact

These Terms are provided in Thai and English. If the two versions diverge in meaning, the Thai version governs.

Contact: Simplisis Co., Ltd., 126/33 Moo 5, Ratsada Sub-district, Mueang Phuket District, Phuket 83000, Thailand, thoetphong@simplisisdesign.com.

20. Changelog

2026-08-13 (this version, draft): re-issued alongside the Privacy Policy of the same date, so that the version a user accepts covers both documents. Corrected an internal cross-reference in section 7, which pointed at section 12 (availability and support) where suspension is actually dealt with in section 16. No obligation, licence, liability cap, or governing-law provision changed.

2026-08-10 (draft): complete rewrite aligned to the product as built — invitation-only access, agency operation and operator access disclosed, AI-output responsibility expanded, font and upload warranties added, honest availability/support statement (no SLA), termination and data-export process described as it works, re-acceptance mechanism stated, Thai-language precedence added.

2026-07-19 (draft): first bilingual scaffold.